Ideas
Explore the world's #1 largest database of ideas and innovations, with 478,988 inspiring examples.
Trend Reports
Discover why 1,288 brands rely on our AI-powered Trend Reports to get better, faster insights.
Newsletter
Join 104,725 subscribers who rely on our weekly newsletter to keep up with need-to-know trends and insights.
How to Hunt
Learn more about how to hunt megatrends, ideas, patterns and opportunity.
Consumer Insights
Uncover major shifts and emerging opportunities with our exclusive PRO research.
Trend Reports
Discover why 1,288 brands rely on our AI-powered Trend Reports to get better, faster insights.
Newsletter
Join 104,725 subscribers who rely on our weekly newsletter to keep up with need-to-know trends and insights.
How to Hunt
Learn more about how to hunt megatrends, ideas, patterns and opportunity.
Advisory & Services
Accelerate innovation and ignite disruptive thinking with our award-winning programs and research.
Trend Reports
Get fast, customized trend reports, presentations and deep dives 20x faster than traditional research.
Plans
Get started today with a free consultation, our self-serve tools, or a dedicated program.
Articles & Magazine
Get inspired with our 4,232 innovation strategy articles, keynote, videos and innovation tools.
Innovation Awards
Trend Hunter’s Innovation Strategy Awards recognize the best innovation tactics gathered from our interviews with some of the world's most notable business leaders, authors and change makers.
Advisory & Services
Accelerate innovation and ignite disruptive thinking with our award-winning programs and research.
Innovation Assessment
Enhance your innovation potential with a deeper understanding of your unique innovation archetype and how your organization benchmarks.
FuturistU
Prepare for the years ahead with 100+ lessons, tactics, tools and frameworks with our full learning database.
Innovation Books
Join 20,000,000 people getting better and faster with our New York Times Bestselling books and keynote videos.
Jeremy Gutsche
Ignite your event or virtual event with our CEO, a NY Times Bestselling Author and one of the top innovation keynote speakers.
Our Team of Speakers & Virtual Presenters
Inspire your group with our most popular speakers on innovation, trends, change and futurism.
Custom Training & Events
Bring the Future Festival experience directly to your team or co-hosted custom event.
Custom Masterclasses
Join the world's leading brands who leverage our custom programs to accelerate innovation.
FuturistU 5-Day Program
Become a Futurist with our immersive 5-Day program at Future Festival World Summit.
Online eLearning
Learn the fundamentals of futurism and trends with 100+ online courses about innovation.
How to Hunt
Learn more about how to hunt megatrends, ideas, patterns and opportunity.
Contact
Get in touch to learn more, ask a question or submit a tip.
About Us
Learn more about Trend Hunter and how we accelerate innovation.
Follow-Us
Join our 3,500,000 social media followers, on the cutting edge.
How to Hunt
Learn more about how to hunt megatrends, ideas, patterns and opportunity.
FAQ
Get answers to common questions about Trend Hunter.
Community
Stay on the cutting-edge with the help of the Trend Hunter community.
Team
Meet the team trusted by hundreds of leading businesses worldwide.
Jobs
Find opportunities to accelerate your career with the #1 Trend Firm.
News
Catch up on noteworthy Trend Hunter news and media mentions.
Join
Build a portfolio and put your trend-spotting abilities to the test.
Advertising
Supercharge your marketing by partnering with Trend Hunter.
Portfolio
Visit your public portfolio and browse your past articles.
Add a Trend
Write up an article and showcase your trend-spotting skills.
My Trends
Edit your articles and see how they stack up on the leaderboards.
Settings
Edit your profile, connect your social media accounts, and more.
Add a trend, customize your dashboard, or track topics.
Future Festival
Innovation Events
Join the world's top innovators at our in person events.
Free Webinars
Learn to innovate through chaos, navigate the new normal and maintain work culture from home.
Custom Training & Events
Bring the Future Festival experience directly to your team or co-hosted custom event.
Search our database of 478,988 cutting edge ideas.

16 Speeches on Business Relationships

15
Customer Obsession
Jeremy Gutsche's Leadership Speech Unlocks the Mentality of the Customer
View Full Article
15
play_circle_filled
Customer Obsession
14
play_circle_filled
Retaining Loyal Clients
13
play_circle_filled
Connectivity in Marketing
12
play_circle_filled
Developing a Loyal Clientele
11
play_circle_filled
Creating for Niche Markets
10
play_circle_filled
Unusual Exchange Markets
9
play_circle_filled
Knowing Your Consumer
8
play_circle_filled
Building Trustful Relationships
7
play_circle_filled
Creating Customer Relationships Digitally
6
play_circle_filled
Authenticity Over Quality
5
play_circle_filled
Consumer Connections During Recessions
4
play_circle_filled
Opportunities of Digital Commerce
3
play_circle_filled
Expanded Networks
2
play_circle_filled
Dialogue Rather Than Reciting
1
play_circle_filled
Staying in Touch

From Customer Obsession to Developing a Loyal Clientele

— September 20, 2013 —
Strong, healthy and authentic business relationships have always been an important pillar in the success of a company. Now, more than ever, these relationships have been pushed into the spotlight because of the Internet and social media. No sour transaction or act of poor customer service can go under the radar.

These speeches feature a number of experts and professionals who share their tips on how to build and maintain positive relationships with consumers, employees and competitors.

According to Stan Slap, the products a company sells are completely irrelevant. Consumers can buy a product almost anywhere, meaning brands need to offer something other than what they make. Slap believes that real value and success lie in the relationships brands are able to create with their consumers. The relationship between a consumer and a company needs to be authentic and intimate.

Innovation keynote speaker Jeremy Gutsche believes that businesses can only become successful and innovative upon connecting with their consumers, and really getting into their head spaces. Gutsche suggests that forging an emotional connection with consumers will enable brands to make products that their clientele actually want.

Business relationships are often easy to forget about once a company becomes successful, but as these speeches remind us, they are the secret to a sustained prosperity.
5.5
Score
Popularity
Activity
Freshness