Using Informed Trends

Believing that those who predict the future are always wrong, community manager and author Jono Bacon demonstrates how to use informed trends to make the best decisions in this community management keynote. Going back thousands of years, Bacon shows how community is actually tribal. Exposing how people would function from learning from each other.

Applying this to present day, Bacon sees the patterns of community management facing starting a new renaissance. Using this analogy, Bacon states that it was during the renaissance when people began to educate each other, and the key idea in this is producing a repeatable science. According to Bacon, this is what has become the norm online with open source software as connections begin to form between communities and companies to create informed trends.